Terms & Conditions
TERMS AND CONDITIONS
I. DEFINITIONS
The terms used in these Terms and Conditions shall mean:
1. Online Store - the online store available under the domain www.rylko.com
2. Seller - BRAWO sp. z o.o., with its registered office in Kalwaria Zebrzydowska, ul. Dworcowa 19, 34-130 Kalwaria Zebrzydowska, entered into the Register of Entrepreneurs kept by the District Court for Krakow-Śródmieście in Krakow, 12th Commercial Division of the National Court Register under KRS number 0000099710, holding NIP number: 551-21-85-838 and REGON number: 357035482, email: [email protected], phone number: +48 882 133 487
3. Buyer - a natural person, legal entity, or organizational unit without legal personality granted legal capacity by specific regulations, purchasing Goods through the Online Store
4. Consumer - a natural person purchasing Goods through the Online Store for purposes not directly related to their business or professional activity
5. Entrepreneur with consumer rights - a natural person purchasing Goods through the Online Store for purposes related to their business activity, when the nature of the contract indicates that it is not professional in character, particularly based on the business activity profile available in the Central Registration and Information on Business
6. Entrepreneur - a natural person, legal entity, or organizational unit without legal personality purchasing Goods in the Online Store as part of their business or professional activity; in the case of a natural person, an Entrepreneur is one purchasing Goods for professional purposes
7. Business Days - Monday to Friday, between 8:00 am and 6:00 pm, excluding public holidays
8. Terms and Conditions - this document, defining the rights and obligations of the Seller and Buyer and rules for providing and using Electronic Services via the Online Store
9. Goods - tangible items such as footwear and accessories under the "Ryłko" brand sold through the Online Store under a Sales Agreement
10. Sales Agreement - a contract for the sale of Goods as defined in the Civil Code, concluded via the Online Store under the conditions set out in these Terms and Conditions
11. Electronic Service - provision of services by electronic means under the Act of July 18, 2002, provided by the Seller to the Service Recipient via the Online Store
12. Customer Account - an Electronic Service in the Seller's IT system enabling Buyers to use additional functions of the Online Store, identified by an individual Login and Password provided by the Buyer
13. Cart - an Electronic Service provided by the Seller within the Online Store enabling the submission and modification of orders and displaying the current value of the order
14. Newsletter - an Electronic Service enabling the Service Recipient to receive information from the Seller, particularly about news, promotions, and available Goods in exchange for providing an email address or other personal data under a Digital Content Delivery Agreement
15. Digital Content - any data and files generated and delivered in digital form (including the Newsletter)
16. Digital Content Delivery Agreement - a contract under which the Seller provides Digital Content, including the Newsletter, to the Service Recipient, in accordance with these Terms and Conditions
17. Service Recipient - a natural person, legal entity, or organizational unit without legal personality granted legal capacity by specific law, using the Electronic Services provided by the Seller via the Online Store
18. Payment Operator - an entity providing payment services within the Online Store to Buyers
II. GENERAL PROVISIONS
1. The Online Store available at www.rylko.com is operated by BRAWO sp. z o.o., with its registered office in Kalwaria Zebrzydowska, ul. Dworcowa 19, 34-130 Kalwaria Zebrzydowska, entered into the Register of Entrepreneurs kept by the District Court for Krakow-Śródmieście in Krakow, 12th Commercial Division of the National Court Register under KRS number 0000099710, holding NIP number: 551-21-85-838 and REGON number: 357035482, email: [email protected], phone: +48 882 133 487 ("Seller").
2. Buyers may purchase Ryłko brand footwear and accessories ("Goods") from the Online Store under the conditions set out in these Terms and Conditions.
3. Contact with the Online Store is possible via email at [email protected], by phone on Business Days (Monday to Friday, 8:00 am–6:00 pm) at +48 882 133 487, via the contact form available at www.rylko.com, or through the Chatbot.
4. To place an order through the Online Store, the Buyer must read and accept these Terms and Conditions during the ordering process.
5. Buyers may voluntarily and free of charge leave a review of the purchased Goods. The review may include a rating, photo, or comment.
6. The Seller declares that all product reviews published on the Online Store and on TrustMate.io come exclusively from Buyers who made a purchase in the Online Store. Reviews are collected via the TrustMate.io platform, which only allows verified buyers to submit reviews.
7. The Seller does not use algorithms that adjust prices based on automated decision-making.
8. To create a Customer Account, the Buyer must register by providing the data specified in the registration form. Creating an account is free, voluntary, and not required to place an order. Buyers may also place orders using the order form without registration. When registering, Buyers must provide truthful information.
III. PROCEDURE FOR CONCLUDING, STORING AND MAKING SALES AGREEMENTS AVAILABLE TO BUYERS
1. Placing a specific Product on the Online Store's website along with its price does not constitute an offer for sale, but only an invitation to Buyers to conclude a contract.
2. An order is placed with the Seller by the Buyer in electronic form through the order form, either after registration or without prior registration, and constitutes an offer to conclude a Sales Agreement for the Product listed on the Online Store’s website at the specified price. The offer made electronically binds the Buyer if the Seller immediately confirms its receipt.
3. In order to place an order, the Buyer must add the selected Product to the Cart. Adding the Product to the Cart does not equal placing an order. Products may be added to or removed from the Cart freely and multiple times.
4. The Seller confirms the receipt of the order by sending an automatically generated email to the Buyer.
5. After receiving the order, the Seller verifies the stock and informs the Buyer about the availability of the Product, confirming the acceptance of the order for processing. If the Product is unavailable, the Seller informs the Buyer that the order will not be processed.
6. The Seller provides the Buyer with the possibility to correct any errors in the order, make changes, or cancel the order up until the Sales Agreement is concluded, i.e., when the Seller confirms the acceptance of the order for processing.
7. If the proposed content of the Sales Agreement does not match the order placed by the Buyer, the Buyer should promptly inform the Seller by sending an email indicating the discrepancies. The Seller will promptly send the Buyer the corrected version of the proposed agreement. Sales Agreements are concluded in Polish. The content of the Sales Agreement is always recorded and protected in accordance with applicable legal provisions. The Sales Agreement is made available to the Buyer in the email confirming the order and in the purchase document (order confirmation or invoice). By accepting these Terms and Conditions, the Buyer agrees to receive the purchase document or invoice in electronic form. To obtain a VAT invoice, the Buyer must indicate that they wish to receive a VAT invoice during the order process and provide their NIP number and company details.
8. The condition for placing an order is reviewing and accepting these Terms and Conditions, which the Buyer confirms by selecting the appropriate checkbox in the order form.
9. Pressing the "Order and Pay" button means the Buyer has placed an order with an obligation to pay.
IV. PAYMENT TERMS AND AVAILABLE PAYMENT METHODS
1. The prices of Goods in the Online Store and the shipping costs are stated in gross amounts, including all customs duties and taxes. Prices do not include the delivery costs, which are provided to the Buyer during the order process ("Delivery Costs").
2. Currently available payment methods are specified on the Online Store’s website under the "PAYMENT METHODS" tab and are displayed during the order process.
3. If the Buyer selects payment via bank transfer or credit card, the Buyer is automatically redirected to the external payment service provider "Przelewy24" and follows the instructions provided there. The Buyer can also return to make the payment within 5 days from the day the Seller confirms the acceptance of the order for processing. When selecting one of the "prepaid" payment options, the Buyer is obliged to make the payment immediately after placing the order, following the payment procedure defined by the Payment Operator. The payment date is considered the day the Seller receives the payment confirmation from the Payment Operator.
4. In the case of choosing "cash on delivery" payment, the Buyer pays the courier in cash when the Product is received. The Seller does not charge any additional fees for using any of the payment methods mentioned above, except for those incurred by the Seller.
V. DELIVERY COSTS, TIME, METHODS AND TERMS
1. The time to complete and prepare the order for shipment is between 2 to 4 business days from the day the Seller accepts the Buyer’s order for processing. The above time frame should be added to the delivery time by the selected carrier, which is specified on the Online Store’s website under the "DELIVERY METHODS AND TIME" tab and depends on the chosen delivery method. The order fulfillment time may be extended during sales periods or special promotions. If there is a delay in delivery, the Seller is obliged to contact the Buyer and inform them about any possible delays.
2. The currently available delivery methods and costs are specified on the Online Store’s website under the "DELIVERY METHODS AND TIME" tab and also displayed during the order process.
3. Delivery costs include the payment method fee, which corresponds to the costs incurred by the Seller in this regard.
4. The Online Store fulfills orders for Goods within Poland and to the countries listed on the Online Store’s website under the "INTERNATIONAL SHIPPING" tab.
5. In the case of deliveries to countries specified in paragraph 4 above, the approximate delivery time and delivery costs are specified on the Online Store’s website under the "INTERNATIONAL SHIPPING" tab.
6. If it becomes impossible to meet the delivery deadline, the Online Store will immediately inform the Buyer. In such a case, the Buyer may set an additional deadline for the Seller, and after its expiry, may withdraw from the Sales Agreement.
7. The Buyer should pay attention to the condition of the shipment when receiving it, especially whether the shipment has been damaged or destroyed. If damage is noticed, the Buyer has the right to request the courier to prepare a damage report.
8. If any damage to the shipment is detected before it is handed over, the Buyer is entitled to request the carrier to prepare a protocol confirming the state of the shipment and the circumstances of the damage. If a deficiency or damage is noticed after the shipment has been handed over, the Buyer should immediately notify the Online Store or the carrier, who will inspect the condition of the shipment upon the request of the authorized party. The above does not relieve the Seller of responsibility for properly fulfilling the contract in terms of delivering the ordered Goods to the Buyer.
9. Ownership of the Goods passes to the Buyer at the moment the shipment is received from the courier.
VI. RIGHT OF WITHDRAWAL FROM THE AGREEMENT – RETURN OF GOODS
1. A Buyer who is a Consumer, as well as an Entrepreneur with consumer rights, who has concluded a distance contract through the Online Store, is entitled to withdraw from the contract within 30 days under the provisions of the Consumer Rights Act of May 30, 2014.
2. The right to withdraw from the contract does not apply to the Buyer in cases referred to in Article 38 of the Consumer Rights Act of May 30, 2014.
3. The withdrawal period begins from the day the Buyer takes possession of the Goods or from the day when a third party indicated by the Buyer, other than the carrier, takes possession of the Goods. In the case of an agreement that:
a) covers multiple Goods delivered separately, in batches, or in parts – from the day the last item, batch, or part is taken into possession,
b) involves regular delivery of Goods over a specified period – from the day the first item is taken into possession.
4. To exercise the right to withdraw from the Sales Agreement, the Consumer or Entrepreneur with consumer rights must inform the Seller of their decision through a clear statement made in one of the following ways:
a) using the withdrawal form provided by the Online Store: RETURN FORM
b) using the withdrawal form template in Annex 2 to the Consumer Rights Act of May 30, 2014 DOWNLOAD HERE
c) by letter sent to: "BRAWO" Sp. z o.o., ul. Dworcowa 19, 34-130 Kalwaria Zebrzydowska; it is recommended to use the withdrawal form provided by the Seller, though this is not mandatory;
d) by email to: [email protected]; it is recommended to use the withdrawal form provided by the Seller, though this is not mandatory;
e) by using the return button on the website https://www.rylko.com/en/pages/replacement-return, completing the form, then printing the return confirmation and including it with the returned shipment.
5. The Seller encourages the Consumer to use the withdrawal form provided by the Online Store when withdrawing from the agreement.
6. If the Consumer sends the withdrawal statement electronically according to point 4 (a), (b), or (d), the Seller will promptly send the Consumer confirmation of receipt of the withdrawal statement.
7. To meet the withdrawal deadline, it is sufficient for the Consumer to send the withdrawal statement before the deadline specified in paragraph 1.
8. In the case of withdrawal from a distance contract, the agreement is considered not concluded.
9. If the Consumer has submitted a withdrawal statement, the Consumer must return the Goods, or deliver them to a person authorized by the Seller, immediately, but no later than 30 days from the day the Consumer withdrew from the agreement. Sending the Goods back before the deadline is sufficient. The Consumer can return the Goods by:
a) personally at a stationary Ryłko store – by handing the Goods to an authorized person from the Seller. The list of Ryłko stores is available HERE. If this return method is chosen, the Consumer will not incur any additional costs.
b) using the return option on the https://www.rylko.com/en/pages/replacement-return website. If this return method is chosen, the Seller will allow the Consumer to return the Goods via a DPD courier or Inpost parcel locker for a cost specified on the website https://www.rylko.com/en/pages/replacement-return. The amount the Consumer is entitled to for withdrawing from the agreement and returning the Goods will be reduced by this price (mutual claims between the Consumer and the Seller will be offset), and the Consumer will receive the difference.
In the case of orders involving two or more products, the return fee applies only to the first return of products, and any subsequent returns of the products from that order using the return form on the website are free of charge.
If the Consumer chose one of the deferred payment methods, such as PayPo or Klarna, and returns the Goods using the return option on the website https://www.rylko.com/en/pages/replacement-returnand at the same time:
o has not yet paid for the purchase – the selected deferred payment method will charge the Consumer for the return fee specified on the website, which the Consumer must pay directly in the deferred payment method.
o has paid for the purchase – the selected deferred payment method will return the price of the Goods to the Consumer, already reduced by the return fee specified on the website.
c) via the Consumer's chosen postal or courier provider – by sending the Goods to the Seller’s address:
BRAWO Sp. z o.o.
Online Store – Return
ul. Dworcowa 19
34-130 Kalwaria Zebrzydowska
If this return method is chosen, the Consumer bears the full shipping cost according to the price list of the chosen postal or courier provider.
10. The Consumer or Entrepreneur with consumer rights only bears the direct costs of returning the Goods (e.g., packaging, protection, and shipping costs, in accordance with paragraph 9).
11. The Consumer or Entrepreneur with consumer rights is responsible for any decrease in the value of the Goods resulting from their use beyond what is necessary to ascertain the nature, characteristics, and functioning of the Goods. This responsibility may include, in particular, the inability to resell the Goods as full-value products, the costs of reattaching tags and protective elements to the Goods, as well as the costs of restoring the Goods to a condition that allows them to be resold through the Online Store, including costs of examining the Goods by a specialist and removing defects found as a result of such examination (to the extent that these defects result from the Consumer's use of the Goods beyond what is necessary to ascertain their nature, characteristics, and functioning).
12. In the case of withdrawal from the Sales Agreement, the Seller will refund all payments received from the Consumer or Entrepreneur with consumer rights, including delivery costs, subject to paragraphs 9 and 10, as well as subject to the condition that if the Consumer or Entrepreneur with consumer rights does not return all the Goods ordered from a given order, no refund for delivery costs will be made. The refund will be processed promptly, no later than 14 days from the day the Seller receives the withdrawal statement from the Consumer or Entrepreneur with consumer rights. The Seller may withhold the refund until the Goods are received back or until the Consumer or Entrepreneur with consumer rights provides proof of returning the Goods, whichever occurs first.
13. If the Consumer or Entrepreneur with consumer rights chose a delivery method other than the cheapest standard delivery offered by the Seller, the Seller is not obliged to refund the additional costs incurred by the Consumer or Entrepreneur with consumer rights.
14. The Seller will refund the payments to the Consumer or Entrepreneur with consumer rights using the same payment method used by the Consumer or Entrepreneur with consumer rights, unless the Consumer agrees to another method of refund that does not incur any cost to them. In the case of cash on delivery payments, the Consumer or Entrepreneur with consumer rights may provide the bank account number to receive the refund. In all cases, the Consumer or Entrepreneur with consumer rights will not incur any fees related to the refund.
15. Cash on delivery or recipient-paid shipments will not be accepted by the Online Store.
16. The procedure for returning Goods is available on the Online Store's website under the "EXCHANGES AND RETURNS" tab.
VII. EXCHANGE
1. Within 30 calendar days from the date of delivery of the ordered Goods, the Buyer has the right to exchange the Goods for another size or model.
2. Only full-value Goods, which show no signs of use beyond what is necessary to ascertain the nature, characteristics, and functioning of the Goods, are eligible for exchange.
3. The Buyer can return the Goods in the manner specified on the Online Store's website under the "EXCHANGES AND RETURNS" tab. Perfumes purchased through the Online Store are not eligible for exchange. Goods purchased through the Online Store can only be exchanged via the Online Store (the Buyer cannot exchange Goods purchased through the Online Store in a stationary store).
4. The exchanged Goods will be sent within 3 to 5 business days from the day the exchanged Goods are delivered to the Seller.
5. The Seller bears the costs of the exchange, subject to point 6 below.
6. Customers exchanging Goods from outside the territory of the Republic of Poland bear the costs of returning the Goods to the Online Store. In such cases, the Buyer is responsible for organizing the shipment of the Goods to the Online Store.
7. If the Goods to be exchanged are cheaper than the exchanged Goods, the difference in price will be refunded by bank transfer to the account from which the payment was made within 30 business days. This does not apply to exchanges within the same model. If the Goods to be exchanged are more expensive than the exchanged Goods, the Buyer must pay the price difference to the courier when the exchanged Goods are delivered.
8. The exchange procedure is available on the Online Store's website under the "EXCHANGES AND RETURNS" tab.
VIII. COMPLAINTS – NON-CONFORMITY OF GOODS WITH THE AGREEMENT
1. The Goods delivered by the Seller are in conformity with the Sales Agreement.
2. In relation to Buyers who are Entrepreneurs, the Seller is liable for defects in the sold Goods under the provisions of Articles 556 and following of the Civil Code.
3. In relation to Buyers who are Consumers or Entrepreneurs with consumer rights, the Seller is liable for the non-conformity of the Goods with the agreement under the provisions of Chapter 5a of the Consumer Rights Act.
4. In the case of non-conformity of the Goods with the Agreement, the Consumer or Entrepreneur with consumer rights is entitled to request the Seller to bring the Goods into conformity with the Agreement by repair or replacement. The Seller may replace the Goods if the Consumer or Entrepreneur with consumer rights requests repair, or the Seller may repair the Goods if the Consumer or Entrepreneur with consumer rights requests replacement, or refuse to bring the Goods into conformity with the Agreement if doing so in the manner chosen by the Consumer or Entrepreneur with consumer rights is impossible or would require excessive costs on the part of the Seller.
5. The Consumer or Entrepreneur with consumer rights may request a reduction in the price or withdraw from the Agreement if:
a) The Seller has refused to bring the Goods into conformity with the Agreement as stated in point 4 above,
b) The Seller has not brought the Goods into conformity with the Agreement within a reasonable time or bringing the Goods into conformity with the Agreement would cause excessive inconvenience to the Consumer or Entrepreneur with consumer rights, and the Seller has not collected the Goods provided by the Consumer or Entrepreneur with consumer rights,
c) The Goods were installed before the non-conformity was discovered, and the Seller has not dismantled the Goods, or dismantled them but did not reassemble them after repair or replacement, or did not commission these actions at their own expense,
d) The non-conformity of the Goods with the Agreement still exists even though the Seller attempted to bring the Goods into conformity with the Agreement,
e) The non-conformity of the Goods with the Agreement is so significant that it justifies immediate reduction of the price or withdrawal from the Agreement without first using the possibility of repair or replacement,
f) From the Seller's statement or circumstances, it is clear that they will not bring the Goods into conformity with the Agreement within a reasonable time or without excessive inconvenience to the Consumer or Entrepreneur with consumer rights.
6. The Consumer or Entrepreneur with consumer rights may withdraw from the Agreement if the non-conformity of the Goods with the Agreement is substantial. It is presumed that the non-conformity of the Goods with the Agreement is substantial.
7. To file a complaint, the Buyer should complete the complaint form, which is an annex to these Terms and Conditions, or which was sent to the Buyer along with the order confirmation, and send it to the Seller as per point 8 below. Using the complaint form is voluntary, and the complaint can be filed in any form to the Seller’s contact details. The complaint should include, in particular, the following information: name and contact details, description of the defect, the date it was discovered, and the preferred method of resolution. The complaint should also include proof of purchase of the Goods from the Online Store (e.g., invoice, receipt, payment confirmation, order execution document, etc.). The complaint form can be downloaded HERE.
8. The complaint can be submitted in writing to the address: "BRAWO" sp. z o.o., ul. Dworcowa 19, 34-130 Kalwaria Zebrzydowska with the note "Online Store Complaint" or filed at a stationary Ryłko store. The Seller will collect the Goods from the Consumer or Entrepreneur with consumer rights at their own cost.
9. Cash on delivery or recipient-paid shipments will not be accepted by the Seller.
10. The Seller will address the complaint of the Consumer or Entrepreneur with consumer rights promptly, no later than 14 days from the date of submission. If the Seller does not respond within this time frame, the complaint will be considered valid.
11. The use of out-of-court methods of handling complaints and pursuing claims is voluntary. The following provisions of these Terms and Conditions are for informational purposes only and do not obligate the Seller to participate in out-of-court dispute resolution procedures. If the complaint submitted by the Consumer or Entrepreneur with consumer rights has not been resolved, the Seller will provide a statement regarding their agreement or refusal to participate in such proceedings.
12. Detailed information about the Consumer or Entrepreneur with consumer rights’ options for using out-of-court methods of handling complaints and pursuing claims is available at the offices and websites of county (municipal) consumer ombudsmen, consumer protection organizations, and provincial inspectorates of the Trade Inspection. The relevant body for the Seller is the Provincial Inspectorate of the Trade Inspection in Krakow, ul. Ujastek 7, 31-752 Kraków (http://www.krakow.wiih.gov.pl/).
IX. PERSONAL DATA PROCESSING RULES FOR BUYERS
The detailed rules for processing the personal data of Buyers are specified in the "Information Clause," which is an annex to these Terms and Conditions.
X. SPECIAL PROVISIONS REGARDING THE PROVISION OF ELECTRONIC SERVICES BY THE ONLINE STORE
1. In the scope of services provided electronically by the Online Store, these Terms and Conditions serve as the regulations for the provision of electronic services, including the Newsletter service, under the relevant legal provisions.
2. The Seller enables the conclusion of Digital Content Delivery Agreements under the conditions specified in this section.
3. The Online Store makes these Terms and Conditions available to Service Recipients free of charge before entering into an electronic services agreement, in a way that allows the recipient to acquire, reproduce, and store the content of the Terms and Conditions using the IT system they use. In particular, Service Recipients can download the Terms and Conditions from the website www.rylko.com as an HTML file, save them on their storage devices, and print them in any number of copies.
4. The Seller provides the following Electronic Services through the Online Store:
a) Allowing Buyers to place orders and conclude Sales Agreements online – in the scope of Goods sold by the Online Store under the conditions set out in these Terms and Conditions,
b) Creation and management of a Customer Account in the Online Store,
c) Cart,
d) Newsletter,
e) Making available materials found on the Online Store, including information about Goods,
f) Enabling the sending of messages through the contact form provided on the Online Store’s website,
g) Chatbot.
5. The conditions for providing Electronic Services, including the technical requirements necessary to cooperate with the IT system used by the Online Store, are as follows:
a) Internet connection (minimum bandwidth of 1 mbps/512 kbps, fixed public IP address),
b) Internet browser capable of displaying hypertext documents (HTML), such as Firefox, Internet Explorer, or similar,
c) Having an email account.
6. It is prohibited for Service Recipients to provide unlawful content.
7. The Digital Content Delivery Agreement is concluded when the Service Recipient creates a Customer Account, subscribes to the Newsletter, or starts using any functionality of the Online Store that enables the use of a specific Electronic Service.
8. The Digital Content Delivery Agreement related to the creation and management of the Customer Account and the provision of the Newsletter service is concluded for an indefinite period. For other Electronic Services provided through the Online Store, the Digital Content Delivery Agreement is concluded for an indefinite period and is terminated when the Service Recipient stops using the relevant Electronic Service without the need for additional statements.
9. The Seller provides Electronic Services free of charge. The Electronic Service in the form of the Newsletter is provided in exchange for the provision of the Service Recipient's email address or other personal data.
10. The Service Recipient can terminate the agreement referred to in paragraphs 7 and 8 at any time and without providing a reason by sending a statement by email or in writing to the Seller’s address. The Consumer and Entrepreneur with consumer rights may also withdraw from the agreement referred to in paragraphs 7 and 8 within 14 days without giving a reason. Withdrawal from the agreement occurs by sending the relevant statement to the Seller in accordance with the provisions of Chapter VI of these Terms and Conditions.
11. The Seller may terminate the Digital Content Delivery Agreement for the provision of the Newsletter service without notice if the Service Recipient has not shown any activity related to the Newsletter Electronic Service, such as not opening the emails sent by the Seller for more than 6 months.
12. The Newsletter Electronic Service provided at the request of the Service Recipient after entering into the Digital Content Delivery Agreement includes receiving commercial information about the current offer, promotions, and new arrivals.
13. To use the Newsletter service, the Service Recipient must provide their personal data, accept the checkbox, and click the "subscribe" button. The Newsletter will be delivered electronically to the email address provided by the Service Recipient.
14. If the Seller fails to deliver the Digital Content, the Service Recipient may request that it be delivered. If the Seller does not deliver the Digital Content promptly or within a further term agreed upon by both parties, the Service Recipient may withdraw from the Digital Content Delivery Agreement. The Service Recipient may also withdraw from this agreement without requesting delivery of the Digital Content. Withdrawal from the agreement occurs by sending the relevant statement to the Seller.
15. If the Digital Content is not in conformity with the Digital Content Delivery Agreement, the Service Recipient may request that it be brought into conformity.
16. According to applicable law, it is presumed that a lack of conformity with the Digital Content Delivery Agreement that appears within one year from the delivery of the Digital Content existed at the time of its delivery. In the case of the continuous delivery of Digital Content, if non-conformity appears during the period in which the Digital Content should have been delivered according to the agreement, it is presumed that the lack of conformity occurred during that period.
17. The Service Recipient has the obligation to cooperate with the Seller to a reasonable extent and by the least burdensome technical means to determine whether the lack of conformity of the Digital Content with the Agreement results from the characteristics of the Service Recipient’s digital environment. If the Service Recipient does not cooperate, the presumptions set out in paragraph 16 above do not apply.
18. The rights of the Service Recipient in the case of non-conformity of the Digital Content with the Digital Content Delivery Agreement are defined by the provisions of the Consumer Rights Act of May 30, 2014.
19. The Online Store specifies the complaint procedure for Electronic Services. Complaints regarding the provision of Electronic Services can be submitted by email to [email protected] or in writing to the Seller’s address: ul. Dworcowa 19, 34-130 Kalwaria Zebrzydowska.
20. It is recommended that complaints include the identification of the Service Recipient and provide the circumstances justifying the complaint. The Seller will make efforts to address complaints without undue delay, no later than 14 days from the date the complaint is submitted.
21. The Seller will notify the Service Recipient of the acceptance or rejection of the complaint promptly after it is resolved.
22. The Seller reserves the right to make changes to the Newsletter in important cases, particularly such as changes to the Newsletter strategy, improvements, or adjustments to the Seller’s current business strategy. In such cases, the Seller will inform the Service Recipient about the scope of the changes and the date of their implementation via the email address provided by the Service Recipient during the conclusion of the Digital Content Delivery Agreement. The Service Recipient may terminate the agreement at any time and without providing a reason by clicking the "unsubscribe" link in the email.
23. The Online Store informs the Service Recipient that using services provided electronically via the Internet involves certain risks. The current information on specific threats related to using electronic services is presented in Annex 3 to these Terms and Conditions.
24. The Online Store informs the Service Recipient that it introduces the following data into the Service Recipient's IT system, which is not part of the content of the electronic service:
a) Cookies – short text files containing information stored in the Service Recipient's IT system (i.e., on the computer used to access the Online Store), which can be read by the Online Store. These files allow the Service Recipient to be identified when reconnecting from the same computer. Cookies are used by the Online Store for various purposes, such as facilitating the Service Recipient's use of the Online Store, customizing the Store's appearance according to the specific needs of the Service Recipient (personalization), monitoring the traffic on the Online Store pages, and comparing the frequency of use of specific resources by Service Recipients. The Service Recipient has the right to disable cookies at any time.
b) The Online Store sends emails to the Buyer informing them about the progress of order processing.
XI. FINAL PROVISIONS
1. The Online Store ensures that the current version of these Terms and Conditions is available at all times on the website www.rylko.com, including all previous versions.
2. The Online Store has the right to amend the Terms and Conditions, but in the case of changes, orders placed before the changes take effect will be processed according to the Terms and Conditions in force at the time of the order.
3. The Terms and Conditions and the Sales Agreement are governed by Polish law.
4. The provision of paragraph 3 above does not deprive the Consumer or Entrepreneur with consumer rights of the protection granted to them under provisions that cannot be excluded by contract under the law applicable in the country of the Consumer’s or Entrepreneur with consumer rights’ habitual residence. In case of any unintentional discrepancy between the Terms and Conditions and generally applicable law, the applicable legal provisions shall take precedence and be applied by the Seller.
5. Annexes to the Terms and Conditions are an integral part of these Terms and Conditions.
6. Any disputes arising from the Terms and Conditions or Sales Agreements will be settled by the competent common court based on Polish law. The choice of Polish law does not deprive the Consumer or Entrepreneur with consumer rights of the protection granted to them under provisions that cannot be excluded by contract under the applicable law.
These Terms and Conditions constitute a work under Article 1(1) of the Copyright and Related Rights Act and are protected under the provisions of the said Act. Any unlawful copying, in whole or in part, exposes the offender to legal liability as specified by the applicable law.
The terms and conditions of the RYŁKO online store are valid from April 15, 2025.
The terms and conditions of the RYŁKO online store valid until April 14, 2025. SEE MORE