Customer Zone Customer Zone: Complaints

Complaints

Complaints

We would like to inform you that the complaint procedure below applies only to products purchased at the online store rylko.com.
 Complaints regarding purchases made at other Ryłko retail points must be submitted directly at the place of purchase.

1. COMPLAINT AT RYŁKO STORE

Print the order confirmation or invoice sent to your email address when making the purchase and submit your complaint at the selected RYŁKO brand store.

2. MAIL-IN COMPLAINT for orders with delivery within Poland

  • Print and fill out the complaint form.

  • Using the link below, generate a return code for shipment via InPost parcel lockers:
     https://szybkiezwroty.pl/pl/Rylko

  • In the Order number field enter: COMPLAINT (order number).

  • In the Description field enter: COMPLAINT.

  • Adjust the parcel size to match the prepared package.

  • The package can be sent from any InPost parcel locker within 14 days of generating the code.

3. MAIL-IN COMPLAINT for orders with delivery outside Poland

  • Print and fill in the form: Complaint Form

  • Send the product with the form to the address:
    ,,Brawo'' Sp. z o.o. Sklep internetowy
    ul. Dworcowa 19
    34-130 Kalwaria Zebrzydowska

4. COMPLAINT CONDITIONS

Complaints apply to hidden defects resulting from the manufacturer’s fault, in footwear used in accordance with its intended purpose and properly maintained.
 Footwear subject to complaint must be returned clean, together with proof of purchase.

Complaints do not apply to:

  • natural wear and tear of footwear, including sole abrasion, especially leather soles,

  • subjective feeling of footwear discomfort,

  • footwear used improperly, contrary to its intended purpose, or inadequately cared for,
    footwear with visible defects known to the buyer on the day of purchase,

  • mechanically damaged footwear (dents, scuffs, tears, improper fitting to the foot),

  • stains caused by soaking the footwear,

  • damage to the varnish coating or heel covering,

  • discoloration of the interior of footwear made of natural leather.

All products purchased in our store are covered by a 2-year warranty.
 Complaints are processed within 14 days from the date we receive the returned goods.
 Complaints are handled in accordance with the legal basis of the Consumer Rights Act of 30 May 2014 (Journal of Laws 2014, item 827, as amended).

File to be downloaded:

Complaint Form https://rylkotest.atomstore.pl/img/uploads/EN_formularz_zgloszenia_reklamacyjnego.pdf