Complaints

1. MAIL COMPLAINT

  1. Print and fill in the form: formularz reklamacyjny – Complaint Form
  2. Send the product with the form to the address:
            ,,Brawo'' Sp. z o.o. Sklep internetowy
            ul. Dworcowa 19
            34-130 Kalwaria Zebrzydowska

All the products bought in our store are subject to 2-year guarantee.
The complaints are considered within 14 days from the date of receipt of the complaint shipment.
Complaints are considered according to the law of 30 May 2014 on consumer’s rights (Journal of Laws of 2014, item 827, as amended)
In order to protect consumers, the European Union launched an online platform – ODR (On-line Dispute Resolution) – which enables to resolve disputes outside a court (alternative dispute resolution) between consumers and entrepreneurs.
Link to the platform: https://webgate.ec.europa.eu/odr/main/?event=main.home.show

File to be downloaded:
Formularz reklamacyjny – Complaint Form
Formularz odstąpienia od umowy – Withdrawal Form
Formularz wymiany – Replacement Form